Moffitt Restorative Dentistry

Frequently Asked Questions


How do I make an appointment?
To schedule an appointment please call 763-427-1311. New patients are always welcome. Our staff will be pleased to assist you in any way possible, and all efforts will be made to accommodate your schedule.

* Do I need a referral to schedule an appointment?
Although our office receives patients that are referred by other dentists, it is not necessary to have a referral to schedule an appointment.


Where are you located?
502 Jefferson Highway N., Champlin MN 55316. We are located on the corner of Highway 169 and Dean Avenue in the Champlin Services Center. Highway 169 is Jefferson Highway at this point in Champlin. Get Directions


What if I need to cancel an appointment?
Patients are seen by appointment only. We make every effort to be on time for your appointment and ask that you extend the same courtesy to our office. If an appointment cannot be kept, please give our office a 24 hour (1 business day) advance notice. We reserve the right to charge any patients that chronically fail to keep their appointments.


What if I have an emergency?
Our office provides on call service for emergencies, 24 hours-a-day, 7 days-a-week for all patients of record. You may call Dr. Moffitt with an emergency by calling (763) 427-1311, and listen for the prompts. An emergency fee will be charged for all after hour appointments.


How do I contact the dentist?
If you have medical dental questions which only the dentist can answer, a message will be taken and your medical dental file will be given to Dr. Moffitt who will return your call the same day. If your question is non-medical, a qualified staff member will be pleased to assist you.


How do you handle insurance?
We are happy to assist you with filing your insurance claims. Dr. Moffitt is a preferred provider for Delta Dental. All other insurances will be filed as out-of network. We are happy to assist you with these claims. All deductibles and co-payments must be paid at the time of service.

Note:
If we are unable to confirm patient eligibility and complete insurance information, the full amount is payable by the patient/account holder.
We will collect a fifty percent co-payment the day of service for all services that exceed $1,000.00 regardless of insurance plans. The remainder of the balance is due upon completion of treatment. Once insurance has been processed, any overpayment will be mailed to you within one week of receipt of the insurance payment.

We will send you a statement once insurance has been received. Most insurance companies will respond to your claim within four to six weeks. Please call our office if your statement does not reflect your insurance payment. The remaining balance after your insurance has been processed is your responsibility. Your prompt remittance is appreciated.

Pre authorizations with insurance companies are recommended. These prior authorizations can take 4-6 weeks for your insurance company to process. Once pre-authorization is filed, our office will expect the patient responsibility portion to be paid at the beginning of the treatment. Pre authorizations are estimates and are not always exact. Adjustments will be made if any over/under payment occurs.
Finance charges will accrue at 1.5% per month $2.50 minimum, on balances over 60 days old.


What if I do not have insurance?
Payment for treatment is due at time of service. We accept cash, checks, Visa and MasterCard and CareCredit.

A fifty percent payment will be collected the day of service for all services that exceed $1,000.00. The remainder of the balance is due upon completion of treatment. Full payment is expected prior to completion of the case. Extensive cases may require special arrangements. A payment schedule will be established for you at the treatment conference. .

A 5% cash discount will be applied to all payments received in full the day of service when payment is with cash or a check. 10% cash discount is for senior citizens when payment in full is received the day of service with cash or a check.

* Finance charges will accrue at 1.5% per month, $2.50 minimum, on balances over 60 days old.


What is a Crown?
When decay is more extensive, a crown (cap) is recommended. The exciting news is that now you can have a crown that gives you the strength, beauty, translucency and feel of a natural tooth.


What are Inlays?
Defective or unsightly "fillings" can be replaced by all-ceramic inlays...an exciting tooth colored material that is bonded to the tooth for added support. Instead of simply being held in by cement, this bonding process can improve the strength and beauty of your tooth.


What is a Veneer?
If you are not happy with the alignment, color or form of your teeth, you can greatly improve your smile with ceramic veneers. A veneer is a thin layer of porcelain that is bonded to the front of your teeth and becomes part of the tooth. Typically, for optimal esthetics, multiple teeth may need to be veneered.


Is tooth whitening an option for me?
Tooth whitening is a process that lightens discolored enamel and dentin. Studies have shown that proper use of dentist-monitored whitening systems are an effective way of enhancing your smile. Almost anyone can benefit from tooth whitening. Your prosthodontist can determine if you are a good candidate for home whitening through a thorough oral examination and diagnosis.

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